ZAS optimizes maintenance operations with SAP S/4HANA Enterprise Asset Management
Customer
ZASLocation
Antwerp, BelgiumTechnology used
SAP Business Technology Platform, SAP Field Service Management, SAP Fiori, SAP S/4HANA Enterprise Asset ManagementAbout our client
ZAS is a prominent healthcare provider headquartered in Antwerp (Belgium) and employs over 3,500 professionals dedicated to delivering high-quality medical care.
Streamlining operations for improved efficiency
Before the implementation, ZAS faced significant challenges in managing maintenance and repair tasks due to fragmented systems and manual processes. The need for a fully integrated solution that could streamline maintenance, improve coordination between departments, and enhance technician productivity was critical. SAP S/4HANA Enterprise Asset Management emerged as the ideal solution, providing a comprehensive platform for managing assets, maintenance schedules, and related tasks.
- Inefficient handling of maintenance and repair tasks.
- Lack of integration between departments (purchasing, logistics, finance).
- Difficulty tracking and managing equipment and maintenance schedules.
- Manual management of technicians.
- The need to differentiate between technical and medical technicians.
- Reworking preventive maintenance strategies to leverage SAP’s capabilities.
- 8.7K+ users
- High volume of notifications on a daily base
- Integration between the different domains
- 14k assets to migrate and maintain
- Internal & external maintenance
Why SAP S/4HANA Enterprise Asset Management?
SAP S/4HANA Enterprise Asset Management provided GZA with a fully integrated solution that addressed their operational needs. The integration with finance, purchasing, and logistics enabled GZA to keep track of the entire data flow linked to asset management.
Implementation highlights
Notifications logged via a BTP application, converted to work orders, and managed within S/4HANA EAM.
Scheduled to minimize downtime and ensure hygiene, with maintenance plans generating work orders and managing spare parts and purchase orders.
Transition from the old system to SAP, ensuring data integrity and continuity.
Technician tasks scheduled through the SAP Field Service Management (FSM) dispatch board and managed through the SAP Service and Asset Manager (SSAM) mobile application for work preparation and execution.
Cost allocation, purchase requisitions, and material consumption integrated seamlessly. Centralized document storage in SAP DMS ensures compliance with legal requirements and reduces redundancy.
Operational efficiency and growth
The implementation of SAP S/4HANA Enterprise Asset Management significantly improved GZA’s operational efficiency. The new system enabled better coordination across departments, streamlined maintenance processes, and enhanced technician productivity. Centralized data storage and integrated workflows have led to higher customer satisfaction and operational savings.
- Streamlined business processes and elimination of silos
- Automation of repetitive tasks, allowing focus on value creation
- Improved customer service and satisfaction
- Long-term savings through reduced errors and efficient resource utilization
- Significant reduction in workload
- Integration from different separate systems to a unified platform
- Shorter reporting cycles, allowing more time for in-depth analysis
Results
The implementation of SAP S/4HANA Enterprise Asset Management has led to improved operational efficiency, cost savings, and better facility management for GZA. This transformation supports GZA’s growth ambitions and strengthens their competitive position in the healthcare industry.
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